Refund policy
Last updated: 2 November 2026
Our promise
If CueCurve isn't right for your school, tell us within 30 days of your school's first paid licence starting and we'll refund you in full, or cancel your invoice if it's unpaid. No questions asked.
The details
- Who can ask: any lead teacher at the school, or the person who paid (such as the finance office). Email hello@cuecurve.co.uk with the school's name. There's no form to fill in and you don't need to give a reason.
- When the 30 days start: on the day your school's first paid licence starts, under section 6 of our terms. For a school with no current access, that's the day a card payment succeeded, or the day an invoice was issued (or paid, for an invoice that waited for payment before access started). If your school had free access first, the paid licence starts when that access ends – the dates are shown before you confirm – and the 30 days run from then. Counting this way gives every school the same 30 days, however it pays.
- If you paid by card: we refund the full amount to the card you paid with. Refunds usually reach the account within 5–10 working days, depending on the bank.
- If you were invoiced and haven't paid yet: we cancel the invoice, and you owe nothing.
- If you were invoiced and have already paid: we refund the full amount to the payment method you used. For a bank transfer, we'll check the account details with your school before sending it back.
- What happens to access: the paid diagrams lock once the refund or cancellation is made. The free diagrams stay available to everyone, as always.
When the promise doesn't apply
- Renewals: the 30-day promise covers your school's first paid licence, including after any free access. It doesn't cover renewing a paid licence, because by then the school knows CueCurve.
- After 30 days: we don't refund the unused part of a licence if a school decides to stop part-way through.
We also refund:
- Mistakes: a duplicate payment, or a payment taken in error, is always refunded in full.
- If we stop providing CueCurve, or remove a significant part of what the school paid for, we refund the unused part of the licence, as our terms explain.
Questions
Email hello@cuecurve.co.uk. We aim to reply within two working days.
This promise is in addition to any rights you have by law.